Returns & Exchanges
At Viltrox Store, we stand behind the quality of our lenses and photography equipment with a 30-day hassle-free return policy for all genuine products. If you are not completely satisfied with your purchase, we are here to assist with a prompt exchange or refund.
Initiate Your Request
Contact our support team within 30 days of delivery with your order number and the reason for the return to receive a Return Merchandise Authorization (RMA).
Prepare the Package
Securely pack the item in its original Viltrox packaging, including all accessories, manuals, and protective caps to ensure the product remains in mint condition.
Ship to Service Center
Affix the provided return label or ship the package to our designated electronics inspection center using a trackable shipping method.
Inspection and Refund
Once our technicians verify the item's condition, we will process your refund or dispatch your exchange unit within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing