Frequently Asked Questions
Everything you need to know about your Viltrox gear and orders.
Does Viltrox offer international shipping?
Yes, we ship our lenses, adapters, and lighting equipment worldwide. Shipping costs and delivery times vary by destination and are calculated at checkout.
How do I update the firmware on my Viltrox lens or adapter?
Most Viltrox products feature a built-in USB port. Simply download the latest firmware from our official website, connect your device to a computer, and drag the file onto the device drive.
What is the return policy for Viltrox products?
We offer a 30-day return policy for items in their original packaging and condition. Please contact our support team to initiate a Return Merchandise Authorization (RMA).
Are Viltrox lenses covered by a warranty?
Yes, all authentic Viltrox products purchased through our store come with a standard 1-year limited warranty covering manufacturing defects.
Which camera mounts are currently supported?
We provide high-quality optics and adapters for Sony E-mount, Fujifilm X-mount, Nikon Z-mount, and Canon EF/RF mounts. Please check specific product pages for compatibility details.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.